F.A.Q. – Frequently asked questions

Answers to the most frequently asked questions…

Discount on Shipping Fees

The shipping discount applies when you reach the amounts below for the cart subtotal, before taxes and shipping fees. Simply locate (at the top of the order or cart) the highlighted text Your current cart is eligible for a coupon, then click on Apply coupon.

This promotion cannot be combined with any other offer or coupon. The promotion applies only to orders paid directly online at the time of the order.

Shopping Cart SubtotalMaximum discount applied to shipping charges

Shipping delays

We only ship in Canada.

1. Handling: Orders are usually shipped within one or two business days using Canada Post. If you do not receive the follow-up e-mail from Canada Post, you can always obtain the information by visiting: https://funique.ca/en/my-account/ .

2. The simplest way to know the Canada Post shipping fees is to add at least item to your cart, then enter your postal code (and province) on this page (your cart) for costs and delays. Please note that Canada Post now delivers directly into your community mailbox, without any notification.

3. Also possible for Grand Montreal area residents: pickup in St-Jerome (address and appointment requirements sent by email after receiving the order).

Funique will send the package according to the method selected but fUniqUe cannot be held responsible for the non-predictable delays (weather, strike) attributable to Canada post. If you need to receive the package for a specific date, it is always recommended that you let us know in the comments section of your order.

Satisfaction guarantee

Reimbursement warranty

Within a reasonable period (7 days regular season, extended for the holidays), if you’re not satisfied with an item you received and product is unused*, you can return it to us and we will refund you the price of the item. In order to receive your refund, you need to contact service@funique.ca for a return authorization number (RAN) that must accompany the shipment.

*Excluding eclipse glasses

14 days fUniqUe warranty

If an item has a manufacturing fault or was wrongly described (and is unused) within the 14 day period of receipt – we will cover the costs of getting the item back and/or repairing the item for you. Always include full problem description, invoice number and product name when writing to us at service@funique.ca

Manufacturers’ guarantees

Most items come with a manufacturer warranty ranging from 30 to 90 days. You must then communicate with the manufacturer for any trouble with your product. However, you can try contacting us at service@funique.ca, with your invoice number, product name and description of the problem and we might be able to assist you by sending replacement parts or give advice – all will depend on the circumstances and issue at hand.

Payment methods

We accept a wide variety of ordering and payment methods, choose what suits you best!

  1. Credit cards
    1.  Mastercard, VISA & American Express.
    2. With your Paypal account
  2. Pay with Funidollars: Funidollars are worth an equal value of Canadian dollars and applicable to any order. You would like to offer fUnidollars? Nothing easier: click here.
  3. Purchase orders accepted from schools and institutions with delivery to the official address only. The order can be placed online, then the P.O. forwarded to: info@funique.ca.

International orders

Automatic orders blocked for any country other than Canada, shipping costs being prohibitive (any package over 1kg > $80). If you are interested anyway, please write to us at info@funique.ca with your address and the list of desired products (expect a few days delay if during holidays).

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